AI AGENTS — 2-4 WEEKS

CustomAIAgents

Intelligent conversational agents trained on client data for automated support and sales.

THE CHALLENGE

AgrowingSaaScompanywasdrowninginrepetitivesupporttickets.Theirteamspent70%oftheirtimeansweringthesamequestions,leavingnobandwidthforcomplexissuesorproactivecustomersuccess.

THE APPROACH

Weanalyzed12monthsofsupportdatatoidentifypatterns,thendesignedamulti-agentarchitecturewherespecializedbotshandledifferentquerytypes—billing,onboarding,technicaltroubleshooting—withseamlesshandofftohumanswhenneeded.

THE SOLUTION

A conversational AI system trained on the client's knowledge base, integrated with their CRM and ticketing tools. The agents understand context, remember past interactions, and escalate intelligently based on sentiment and complexity.

RESULTS

72% reduction in first-response time

58% of tickets resolved without human intervention

Customer satisfaction score improved from 3.8 to 4.6

Support team now focuses on strategic accounts

Built with

6 technologies

GPT-4

LangChain

Pinecone

Next.js

PostgreSQL

Redis

GPT-4

LangChain

Pinecone

Next.js

PostgreSQL

Redis

GPT-4

LangChain

Pinecone

Next.js

PostgreSQL

Redis

PostgreSQL

Next.js

Pinecone

LangChain

GPT-4

Redis

PostgreSQL

Next.js

Pinecone

LangChain

GPT-4

Redis

PostgreSQL

Next.js

Pinecone

LangChain

GPT-4

GPT-4LangChainPineconeNext.jsPostgreSQLRedisGPT-4LangChainPineconeNext.jsPostgreSQLRedisGPT-4LangChainPineconeNext.jsPostgreSQLRedis

Production ready

“

We went from overwhelmed to proactive in weeks. The AI agents feel like a natural extension of our team.

Priya Sharma

Head of Support, ScaleUp SaaS

Next step

Let’sBuild.

Let's talk